Offsite Student's Pass Formalities Exercise

How to get to Nanyang Auditorium Exhibition Hall, Level 3:

1) By Stairs

Enter Nanyang Auditorium via the entrance opposite from Coffee Faculty and take the stairs to Level 3 for registration attendance.

2) By Lift

Enter Nanyang Auditorium from ground level (B1) and take the lift to Level 3 for registration attendance.

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Transport to Nanyang Auditorium

1. Recommended Route

• From Pioneer MRT - Exit B:
  • Take the Green Campus Rider
  • Alight at Tan Chin Tuan Lecture Theatre (TCT-LT)
  • Walk along the shelter
  • After the zebra crossing, turn left
  • Walk straight for a few mins: Coffee Faculty will be on your left, and Nanyang Auditorium will be on your right

2. Alternative Routes

• Red Campus Rider
  • Alight at School of Biological Sciences
  • Walk through the building(School of Biological Sciences) to reach Nanyang Auditorium

• Blue Campus Rider / Bus 199
  • Alight at NIE Block 2
  • Cross the road and take the lift or stairs to Level 1
  • Walk past OCBC Bank and Mr Bean
  • Proceed to Carpark A, walk to the end
  • Continue walking: Coffee Faculty will be on your left, and Nanyang Auditorium will be on your right

• Bus 179 / 179A
• • Alight at Lee Wee Nam Library
  • Take the stairs up
  • After the AIA canopy, walk past OCBC Bank and Mr Bean
  • Proceed to Carpark A, walk to the end
  • Continue walking: Coffee Faculty will be on your left, and Nanyang Auditorium will be on your right

1) Before Offsite Exercise (OSE) Appointment Date:

• You MUST access ICA SOLAR system to complete Step 1 (upload required documents) and Step 2 (payment of Issuance and/or Multiple Journey Visa fees,if applicable) before your OSE appointment date.

 

2) The 5 Documents required on the day of your OSE appointment (Printing services are not available at OSE venue)

1. A physical recent passport-sized photograph (35mm wide by 45mm high), taken within last 3 months, in colour and taken against a white background with matt or semi-matt finish and full face (headgear worn must not hide the facial features)
2. Original Passport / travel document
3. Hard copy of In-Principle Approval (IPA) Letter (Please write the Singapore mobile number on the first page of the IPA letter)
4. Soft copy of Notification of Electronic Visit Pass, OR any valid passes (i.e. STP, LTVP, DP)
5. Soft copy of Payment Proof for Issuance or/and Multiple Journey Visa fees (Log-in and select “Enquire Payment History”)

 

3) Additional Information:

• Please ensure your short-term visit pass (STVP) or other passes is valid on the day of your OSE appointment to complete your Student's Pass (STP) formalities.
• Please DO NOT wear patterned, coloured or cosmetic contact lenses on the day of appointment to capture acceptable quality iris’s images.
• Please DO NOT leave Singapore before the issuance of digital student’s pass.

 

Upon successful completion of formalities, the digital STP will be available on FileSG within 7 to 10 working days.

Kindly ensure you have access to the email provided in the eForm16 and a Singapore mobile number that can receive SMS OTP.

These steps will help ensure a smooth process for your completion of formalities and transition to the digital STP.

1) I do not know what my FIN number is. Where can I find it?

You may refer to page 1 of your IPA Letter under “Application Summary” for your FIN number.

 

2) I do not know what is my NTU Matric Number? Where can I find it?

You may log in to your NTU Pass App to view your NTU Matric Number. For more information, please visit NTU PASS.

 

3) I have not completed both Step 1 (Upload Documents) and Step 2 (Make Payment). Can I still make an appointment?

It is advised to select a slot on a later OSE date to ensure that there is sufficient time for ICA to approve your uploaded documents and payment first. Do note that if BOTH steps are not completed on the day of your OSE appointment, you will NOT be able to complete your STP formalities.

 

4) I have booked for 8 August Morning Session, but I want to change my appointment to another day/session now. Can I change my appointment?

Please click the 'Register' button at the top right corner of the page again, then select 'Modify My Registration'.

Modification is allowed till 4 August 2025, 11:55PM. (subject to availability)

No further modifications will be allowed after the deadline.

Kindly strictly keep to your latest registered appointment and only turn up at OSE during your registered appointment slot.

 

For any cancellation of OSE apppointment, please write in to AskOneStop to cancel your appointment with your reason for not attending the OSE.

 

5) My Short Term Visit Pass (STVP) expires on 5 August 2025 and my OSE appointment is on 7 August 2025. What should I do?

If your STVP is expiring before the day of your OSE appointment, it means that it will not be valid. You will not be able to complete the STP formalities on the day of your OSE appointment without a valid pass.

To ensure that you hold a valid STVP on your OSE appointment date, please extend* it here within 14 days before it expires.

*Kindly indicate the following under REMARKS when applying for STVP extension:

1) Your STP FIN number

2) Your registered NTU OSE appointment date 

 

Please note that overstaying in Singapore is a punishable offence under the Immigration Act.

 

6) I do not have a physical passport-sized photo ready. Where can I go to have one taken?

You may visit any photo printing shop that offers passport size phototaking service. Do ensure that the photo taken MUST follows ICA guidelines.

There will also be a photography booth within the OSE venue if your photo rejected by ICA or you did not bring a physical passport sized photo during your appointment slot. Please bring along sufficient cash of minimum $15 to pay for the photography service.

 

7) I have not obtained a Singapore mobile number yet / My current Singapore mobile number is expiring. Is it mandatory to have a valid Singapore mobile number for OSE? If so, can I use a friend’s number instead?

A valid Singapore mobile number is required and must be written on the first page of your IPA letter as SMS One-Time Password (OTP) will be sent out for the retrieval of digital STP within 7 to 10 working days after the completion of formalities at OSE.

If you do not have a valid Singapore mobile number, you may use the number of an authorised proxy (family member, friend, or sponsor etc.) who can receive SMS messages. Please ensure that the owner of the number is informed and consents to its use for retrieving the digital STP.

 

8) What should I expect on the day of OSE?

Refer to the journey map below for more information.

 

9) How do I retrieve my digital STP after completing OSE?

Upon successful completion of your STP formalities, an email from FileSG (no-reply@file.gov.sg) will be sent to the email address indicated in your submitted eForm16 within 7 to 10 working days. For a detailed Step-by-Step retrieval guide (via Non-Singpass/Singpass option), please refer to Issuance of Digital Student's Pass.

 

10) I have just retrieved my digital STP but the address in my STP is stated as “One Stop @ SAC”, how do I update to my current Singapore residential address?

You MUST self-update to your current Singapore residential address in the Electronic Change of Residential Address (eCOA) portal. Singpass is required to perform this service. 

To create a Singpass account, you may register here 3 days after you received your digital STP via email. If you encounter any issue in setting up your Singpass account, please visit any of the Singpass counters immediately for assistance.

Once your Singpass account is created, please follow the steps below to update to your current Singapore residential address via the ICA eCOA portal:

1. After keying in the new address in the eCOA portal, there will be a 6-digit PIN mailer mailed to the new address.
2. Once you received the PIN mailer, please key in the 6-digit PIN into the eCOA portal to confirm the change in address.
3. Upon successful validation, your new address will be recorded in ICA system.

 

Should you require further assistance regarding OSE, please contact us accordingly.

1) Visit the physical information counter for in-person enquiries at Nanyang Auditorium, Level 2 on 7-8 August, 11-14 August, 18-20 August 2025.

2) For NTU Student, kindly submit an online query via Ask One Stop. All enquiries will be responded to within five working days.

3) For NIE Student, kindly email NIE Student Services at studentservices@nie.edu.sg.